App Crashes When Connecting

At some point this app became useless to me as it crashes every time I try to connect to my web server. I click on my remote site and 5 seconds later the app completely crashes back to the Home Screen. I have tried to contact support, but either there is a language barrier that is preventing them from understanding my problem or they do not know their product. They seem to think that I am trying to use this app as a browser and will not understand that I am trying to access the files on the web server.