Could be better

While the app functions well 99%, there are “ cellular dead zones” that some stores are in, and at many of those stores the WiFi frequently doesn’t work, which makes it challenging at times. It can make shopping impossible at some locations. Sometimes customers give bad directions while also being unavailable for contact. The delays are unfair to other customers (batch orders) and it’s equally unfair when they take their anger out on shopper ratings, when clearly there was a technical glitch or they are unresponsive and it was intentional, and that feedback is used negatively against the shopper. That said, I believe this is easy to see or understand, so it is intentionally left this way. They also send some people 3x - 4x the bonus offer amount and batches of small orders, while others get big orders from no tipping customers. This service is going down hill, unfortunately. Instacart is significantly more fair with ratings and protection from scammy shoppers.