Comment on: Letterbook

Went through the signup flow. The 15 minutes to first resolved ticket claim on the landing page is the right hook, that's exactly what a founder dealing with support volume wants to hear. The gap is that Signup asks for the organization name before showing any evidence that the 15 minutes is real. For a founder evaluating whether to commit, that's a small friction at exactly the wrong moment. The stronger move would be showing one resolved ticket in a demo state before asking for anything, let the claim prove itself before the founder has to name their organization. What does drop-off look like between landing page and completed signup?