SaaS Metrics
AI Reshaping Customer Success
Customer Success
AI Synthesis & Market Narrative
AI is fundamentally transforming customer success, rendering traditional metrics obsolete and necessitating new strategies for AI agent deployment. Financial institutions and other sectors are actively integrating AI into customer experience, despite challenges in deployment and user preferences.
Correlated Linguistic Patterns
["AI SDRs Take 2 Weeks to Deploy"
"Fastest AI Companies Rebuilt Customer Success. And Why NPS and Activity Scores Are Dead"
"AI and Customer Experience"
"deploy AI across customer service channels"]
Driving Media Context
Why AI SDRs Take 2 Weeks to Deploy. And Why Most People Still Prefer Chat.
Two lessons we’ve learned the hard way running AI agents across sales, marketing, and customer success at SaaStr in 2026. If you’re rolling out your first AI...
The Women Who Don’t Own Clothes
The rental service Nuuly is taking over America’s closets.
Lovable, Harvey & Assembly AI: How the Fastest AI Companies Rebuilt Customer Success. And Why NPS and Activity Scores Are Dead
The Forward Deployed / Customer Success track at SaaStr AI 2026 turned into something closer to an autopsy and a rebirth at the same time. Leaders from the f...
World Cup tickets aren't the only expense for fans. Some are spending hundreds to relive a childhood obsession.
Panini's biggest-ever World Cup album has sparked a frenzy among adult collectors willing to spend hundreds on stickers.
What Lovable, Harvey & Assembly AI Are Doing in Customer Success. That You’re Not
The fastest-growing companies in B2B + AI are not running the customer success playbook the rest of the market spent a decade building. At the FDE / CS Summi...
How Should Financial Institutions Think About AI and Customer Experience? Cresta’s Stacy Osorio Weighs In
As financial institutions increasingly deploy AI across customer service channels, many are wondering where they should start. At FinovateSpring in San Diego...
AI search is exposing a hidden weakness in the way many brands operate
A new study shines a light on how corporate silos can lead to issues with how brands show up in AI search
fullthrottle.ai® Strengthens Executive Team, Appoints Sanghita Majumder as EVP of Customer Success to Deepen Client Partnerships
Industry veteran brings 18 years of AdTech customer success leadership to advance client outcomes across fullthrottle.ai's managed services and platform acti...
One Unexpected Benefit of Our AI VP Customer Success: Customers Yell a Lot Less. Everything Is Just … More Calm.
Agents Really > Humans in Many Cases. If the AI Agent is Really Well Trained and Designed. There’s a part of running AI agents in production that nobody writ...
Salesforce waves bye-bye to UI in 'headless' embrace
Anthropic's use of Sales Cloud increased five-fold as its workers access Salesforce through Claude and Slack