Freshsales

I really like it so far. It’s only been two days but it has saved me money to be able to put to better use for my company. Hope it stays like this. Looking forward to seeing how it goes.

I’ve spent the last month doing a comprehensive review of sales CRMs as we transition away from Oracle NetSuite due building our own financial backend on blockchain. I looked at Freshsales, Salesforce, HubSpot, Zoho, Insightly, Pipedrive & Pipeline.

I discounted Salesforce early due to it complexity, cost to maintain and need for developers.

Next I dropped Pipedrive and Pipeline because I could not attach the same person to many entities.

I then built out Freshsales, HubSpot, Zoho & Insightly. I tried to use each one. All are capable CRMs.

I then discounted HubSpot, great for marketing but not as good for sales.

Insightly is just not modern enough.

Do that Freshsales & Zoho. I fully built out both and the further I got into the more Freshsales rose to the top.

So focusing only on Freshsales I am very impressed with all its features and ease of use. No programming has been needed yet and I have been able to fully configure it myself . The more I use it the more I like it. I rarely take the time to leave a comment, but Freshsales is a great product. Well done.

They updated their app a month ago, that update completely broke the app for us (cannot use most of the time). Our production outage issue, a month later, still unassigned. Terrible.

Don’t take my word for it, just read the version history.

They have not added a single feature to the app in over a year.

Every month or two, they update it with “bug fixes,” which themselves often introduce new, more detrimental bugs.

Ask yourself, how are they still dealing with bugs a full year after the last feature update (which was a trivial feature).

And by the way, they care even less about the Android version.

This needs to be rethought very unintuitive

It’s a bummer how you can’t edit. But must be fun customizing your own CRM. Can’t wait to us it. Oh and hopefully it’s as good with google chrome too ugh

This app is new. Therefore my experience is fresh. So far navigating is fairly simple. I do see value here. As our team becomes more familiar, the value will present itself.

This app is not user-friendly. Can’t delete emails. I can’t even actually find my email on my phone app. It’s not easy to navigate and a lot of the functionality is not there. I’m really not sure how this app can be useful for this platform.

unable to add multiple phone numbers in the phone icon. Unable to select all and delete all tasks at once. Must go through one at a time and sometimes there are hundreds. This is ridiculous.

Please do yourself favor an not use this company. I signed up paid $180 and got no help to fully set up so I let it go and chop it up as a lost. I never logged in the system again. A year later they went into my account and deduct another $180. I immediately contact them and was told any ticket was open. 2 weeks went by no contact from anyone another week go by I sent another email and did a chat on the computer. Later that day the original rep that signed me up called saying he see that I never used the system or logged back in and the system was never fully set up. I explain is because I didn’t get any help and when I tried she told me she had to help other customers after being on the line with me for 20 minutes. So I got frustrated and felt I was scam when o was told there will be a rep to help me, but no one ever did. She said she will personally process the refund in 2-3 days it will be in my account. Well here we are 9 days later no money. I emailed her and she said oh it’s Easter Holiday so it’s delayed. That was the moment I knew they have no intention of returning my money because at this point it’s been over 30 days plus it was not Easter 9 days ago when she promise to refund my money. I am out $360 and no CRM and zero help. I will be contacting my bank tomorrow and advise them that this was a unauthorized charge from these crooked scam artist and I will be sure to advice everyone on all major platforms not to use this company they are crooked thief’s

Microsoft programs are not good. Not impressed with fresh sales. Anything else would be better. Sales Force is much better

Web based UI and App work well. Easy to configure with support of docs and chat. Biggest downside I’m experiencing is with the Reporting through the Analytics capabilities. Bottom line - there is an issue with the accuracy of report graphs and underlying tables. I’ve had multiple instances where totals are incorrect and groupings for bar charts simply ignore the content of the Group By field and will group as “- -“ or (no data) in the field. I have to open a support ticket.

Each time the first “go to” reply to a support request for this issue is “Please wait 45 minutes after updating a record to run the report as it takes time for the data to sync with Analytics.” I then have to explain that it has been days, weeks, or months since the records in question were updated and the data is still wrong. They will then open a ticket and a few days later that report will be correct with the explanation that they did “something” on the “backend”. I never get input on the root cause - just that it’s fixed…until it’s not.

Very frustrating that I can’t count on the accuracy of reports - that’s kind of the point of Sales Management via a CRM.

This smacks of a serious infrastructure implementation issue that needs to be addressed.

Not made for our type of sales

We pair this with Freshcaller. I like the idea of things, especially when needing to work “on the go” and from my cellphone. When I make calls through the app, a lot of times people say they can’t hear me and get frustrated and hang up.

Was looking for a strong alternative to Salesforce and found it within Freshworks. It is easy use, easy to customize, and it doesn’t break the bank. They’ve done a great job to make it robust, but in a way that doesn’t require me to have an advanced certificate to administer. Highly recommend for anyone looking for the new generation of CRM.

It’s critically important to be able to receive a push notification when an SMS message is received. Otherwise, we can’t be responsive.

This company is horrible. They lied to us to get us to switch and then we pay 400.00 to get started only to find out that it doesn’t do what we need it to. We paid for 5 users and we had 1 user building it out for 6 days and hit a dead end and we spent weeks trying to get them to refund us and they never would. We never entered 1 contact in the software. We never integrated it with anything. We never gave our team members the logins. We only just begun to setup. As far as we are concerned these guys are thieves and they don’t deserve to get an positive reviews. We will never recommend them to anyone. We will emphatically discourage anyone we meet to never deal with these people. We build our companies around doing the right thing. And these people do not have that same type of moral compass.

Just started crashing on iPhone 8. I open the app and it crashes immediately.

I find this app to be handy for referencing data while on appointments and also entering some data immediately after appointments.

@FreshWorks - PLEASE allow me to change the alert tone on my iPhone rather than using the default iPhone alert tone. Or, add a number of alert tone options in your app and let us pick from that. Thanks!

The keyboard doesn’t even let you switch to portrait mode. Can’t access 75% of the keyboard. Trying to click on to use Google account, and the button doesn’t even work.

Mobile app is useless.