RENPHO Health

The update that just occurred a few days ago completely wiped out all my data. The only trend showing now is weight. Anything else shows only 2025. One dot, not a graphic line.

I've been setting this scale up for two hours already. I've downloaded the app, I've made the account, I've set up profiles. But if I don't have my phone in my hand, open, with the app open, then it won't read anything but my weight. I don't want it to connect to WiFi, I don't want it to be constantly sending data to the servers. I just want it to identify me, or the other people in my household, and spit out the numbers. And the numbers should stay on the screen till I get off the scale too. Why only give me 3 seconds to read it?

Second, the sound alerts won't mute. I've set everything to mute and it still makes noise.

I have several days to return this so I hope this gets resolved quickly.

the date picker will only let me select today. any other day just snaps back to today. since there’s no way to view the smart tape measurement data in a chart, without export, its all useless. literally useless.

Very disappointing, and defeats the very purpose of the app. Why not make sure the data actually transfers before sunsetting the old app? Or allow me to input my old data manually? But I can’t even access it in the old app. I may as well have a new scale.

I am unable to even login to this app to try and transfer my data over. I have been frustratingly stuck in guest mode in order to use it. Please fix.

I have had the RENPHO app for years, it is great, simple, easy to understand and access measurements and trends. But now being forced to this new app, this is not at all what I wanted. It it clunky and miserable to use.

I started with a RENPHO scale about a year ago, and it has been very helpful, and honestly minimal issues. I was so happy with it that I made the first mistake of purchasing their blood pressure monitor. It seems to read and store locally just fine, but it has given me issues since day 1 with syncing inside the RENPHO app. I chalked this up to my own learning curve, and went ahead and purchased a RENPHO ring to monitor biometrics throughout the day. That worked fine for the first month or two, then the battery life dropped off from lasting me 7+ days to barely making it through the night after charging all day. The ring is more of an expensive novelty, and doesn’t sync well within Apple health, so I just chalk that one up as a useless toy that I’ll likely shelf soon and try to forget it, just like the RENPHO app has forgotten it every time I try to sync its data to see how it’s doing. My biggest issue is the blood pressure cuff. Like I said, it reads and stores locally just fine, but syncing is a major issue, so following trends is not reliable. I have to fight the device by power-cycling it, and the app at least a dozen times before it will sync, sometimes resorting to full power cycles on the phone, which normally just end with me giving up for the night/day and hoping it works the next time I take a reading. Sometimes that wait time works, but normally I end up with 2-3 day gaps of no readings recorded in the RENPHO app until it finally catches, and all the prior data is dumped at once. I s’pose I should be grateful it is remembering the prior readings, but it would be significantly better to get the data recorded when I take the reading. It makes following my trends unreliable, and will ultimately end up with me finding a superior brand, and I’ll replace all my RENPHO devices.

This app has been very frustrating since the update. None of the data from the old app transferred over and I can no longer access the old app to even refer back to old data. The new app also suddenly erased all my new entries so I get to start over once again. I’ll be deleting this app and not purchasing any other products from them.

I’ve had the Renpho app for years and now it updated to Renpho health and I lost all my data. This sucks.

Scale connected App is giving the same number for fat free mass and ideal body weight (140lbs). I reached out to support and they said while they understand it appears strange, those numbers are in fact correct. Their reasoning is that their calculation for ideal body weight doesn’t factor in body fat %. This makes no sense and is a clear design flaw. Apparently they suggest losing 20lbs of muscle to achieve their ideal body weight number?

I dont like the new renpho app the old one was better. This one does a horrible job at tracking and updating. The old app did everything better. Gonna uninstall the app cuz its horrible tracking isnt working for me

Awful format. Ads. Unorganized. Missing “weight loss since xx”. Do not update app- keep the original RENPHO.

The new app is not an improvement, terrible

I was forced to use the new app. I have recently had major surgery and have been keeping track of weight and composition. The new app did not migrate any of my old data. Every now and then I get the option to log in with Apple and my history is there. But when I log in again (and yes I have to log in every time!) I get the “improved’ app with no history. I also can’t find all the composition data. Too bad they made this “better”.

App updated and now I can’t log in. The butting to submit user name and password is greyed out. HELP!!!