NiroHelp

the "when AI is unsure, your team takes over" line is the part I'd want to stress test before trusting it on a real support inbox. is unsure something the model self-reports based on its own confidence, or do you have separate rules for what counts as a handoff trigger (refund requests, angry tone, etc)? self-reported confidence from a chat model is usually the least reliable part of these systems in my experience

Hey Product Hunt! 👋I’m Nazmul Ahsan, founder of NiroHelp.We built NiroHelp to solve a problem in our own WordPress product business: customers kept opening tickets for questions our documentation already answered.Our team had to read each question, find the information, and write a reply. Meanwhile, tickets needing real investigation waited in the same queue.We wondered: what if our support system could handle those repetitive questions itself?That question became NiroHelp. We’ve used it in our own support operation for more than a year, shaping it around the work our team handles every day.NiroHelp helps you support more customers without growing your team or support costs at the same pace.Whether you run a WordPress plugin or theme business, a WooCommerce store, an agency, or a membership or course website, it helps your team spend less time answering the same questions.It brings docs, tickets, and AI together inside WordPress:📚 Knowledge Base: Help customers find answers through searchable, organized documentation.🎫 Support Ticketing: Keep requests organized with stages, priorities, custom fields, automatic assignment, and a customer portal.🤖 AI Auto-Responder: Automatically reply to tickets using your docs when answers meet your confidence threshold. Leave uncertain cases for your team.💬 AI Chatbot: Answer visitor questions directly from your published docs. You can also host your docs on WordPress and embed the chatbot on a non-WordPress site to answer questions there.📊 Dashboard & AI Copilot: See workload, overdue tickets, and sentiment. Ask questions about your support data.📧 Email Piping: Automatically turn incoming support emails into trackable tickets, so your team can manage every request from one place. 🔄 Migration Tools: Bring existing docs and tickets from supported plugins like Echo Knowledge Base, SupportCandy, and more.🔗 Webhooks: Connect your support workflow with external tools and services🔔 Slack Integration: Receive ticket notifications and collaborate with your team in Slack. The free core includes documentation, ticketing, chatbot access, free AI credits, and migration tools, with unlimited agents and tickets.Paid plans provide more AI credits, email piping, and additional features. You don’t need a separate AI subscription or your own API key.Now I’d love to see how NiroHelp works for your team.Try it with the questions your customers keep asking. If an answer falls short or a workflow feels awkward, tell me what happened. Your feedback will help shape what we build next.Also, a special perk for the Product Hunt community. Enjoy an extra 10% off your purchase. Just apply the code EXTRA10 at checkout.Nazmul AhsanFounder, NiroHelp