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NUISS: A User-Centered Prototype for International Student Administrative Support

Juanjuan Huang, Cuicui Li
October 10, 2026
Published Date

Research Abstract & Technology Focus

This study applies a streamlined User-Centered Design (UCD) approach, enhanced with AI elements, to address common administrative challenges faced by international students, such as information fragmentation and unclear processes. Using National University (NU) as a case study, the research followed core UCD stages to develop the prototype of the NU International Student Services (NUISS). These stages included task analysis informed by user stories, persona development, prototype design, and a heuristic evaluation. The high-fidelity prototype integrates three key modules-Visa Services, Certification, and Paymentwith an AI-powered assistant for proactive, personalized support. The structure is designed to enhance accessibility and minimize cognitive load. An evaluation that centered on "consistency and standards" uncovered major interface problems; this led to design refinements that boosted visual clarity and balance in a significant way. The final prototype shows that applying UCD principles in a focused way, combined with AI enhancements, can create efficient and user-friendly administrative experiences, and it offers a replicable model for similar educational contexts.
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Frequently Asked Questions (FAQ)

Curated market intelligence mapped to this research.

What is the core focus of the research titled 'NUISS: A User-Centered Prototype for International Student Administrative Support'?

This literature focuses on: This study applies a streamlined User-Centered Design (UCD) approach, enhanced with AI elements, to address common administrative challenges faced by international students, such as information fragmentation and unclear processes. Using National U...

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What other academic literature is closely related to 'NUISS: A User-Centered Prototype for International Student Administrative Support'?

Yes, highly correlated activity was mapped. An entry titled 'An AI agent-based smart campus management platform' discusses this: The continuing digital transformation of higher education has produced large volumes of heterogeneous campus data, including network access records...

How is the concept of 'NUISS: A User-Centered Prototype for International Student Administrative Support' being discussed by engineers on Hacker News?

Yes, highly correlated activity was mapped. An entry titled 'Show HN: I built a small app for FSI German Course' discusses this: This application targets a specific segment within the language learning market: users of the FSI German basic course. Its value proposition lies i...

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