SaaS Metrics
App Store
State Farm®
With the award-winning State Farm app, you can manage your insurance policies and other products, request roadside assistance, file and track claims and much more.
Drive Safe & Save® is on the move!
• We’re moving all the great features of our safe driving discount program — Drive Safe & Save — into the State Farm app.
• If you’re enrolled in the program, we’ll email the first person listed on your auto policies when it’s time to start using the State Farm app to access your Drive Safe & Safe details.
• If you’re already using the Drive Safe & Save app, you won’t lose any of your info.
IMPORTANT: Drive Safe & Save terms of use, including precise location data collection and sharing, only apply to customers who set up Drive Safe & Save and enable specific permissions on their mobile devices.
View and manage your insurance policies.
• Quickly pay your insurance bill — even with Apple Pay.
• View your insurance card and add it to Apple Wallet.
• View your insurance policies and coverage details.
We’re here to help when you have a claim.
• File a vehicle, property or vehicle glass claim.
• Track the status of your claim through every step.
• Get claim status notifications.
• Get roadside assistance with tire changes, dead batteries, stuck vehicles and more.
• Search for repair shops.
More convenient features:
• Get personalized reminders and notifications when you log in.
• Ask Siri to view your insurance card or claims with our shortcuts.
• Log in with Touch ID, Face ID or a PIN.
• Need technical assistance? Send us a message on your time with our messaging feature.
• View details about your financial products.
• Help topics are available in the app when you need them.
• Learn about other products State Farm offers.
View Raw Thread
Developer & User Discourse
Ngamnaga • Apr 21, 2026
★ 1
After two months of signing up for car insurance an not still able to use the app! Very frustrating, no one ever answers my calls for assistance.
LanternWorks • Apr 21, 2026
These applications work without problems and are clean and intuitive. It is nice to do business with a firm is always is working to be better. Thank you.
Greghales • Apr 20, 2026
Until this version of the app, I was able to change if I needed to my payment method on insurance policies I have.
When trying to do it on this app, it doesn't go to the website it kind of me to update or change the payment method. I hope the developers can look into this and resolve this issue as quickly
When trying to do it on this app, it doesn't go to the website it kind of me to update or change the payment method. I hope the developers can look into this and resolve this issue as quickly
kristirn • Apr 20, 2026
The app works well, but I have a suggestion for future updates. We have two identical year and make vehicles. It’s tricky to tell between them in the app. I’d like to see editable labels for the vehicles to help us tell their policies apart. “White Camry” or “Bob’s F150” etc.
RosieL56 • Apr 20, 2026
This app does not do what it says it will do! I cannot view my monthly bill or past payments. I like to prepare for my payments each month and all of my policies are combined but the only way to get the amount is to call my agent. Every month. Frustrating!!
lilharoak • Apr 18, 2026
This app is fine for the features but could use an update GEOGRAPHICALLY! Good grief! They are inviting you to RUN THROUGH A RED LIGHT, to avoid the penalty of that “markdown” on “HARD BREAKING.”
I live “in town.” Our speed limits are set at 35mph and we have A LOT of lights close together. When I’m going 35mph, the light turns yellow and I KNOW I can stop in a reasonable amount of time- INCLUDING what this app calculates as “breaking hard,” you’d better BELIEVE IM GOING TO DO IT! How dumb that, geographically, the app/developers haven’t yet figured out … “hmm.. there’s a hard brake here, and there’s also a KNOWN LIGHT HERE.. î wonder if they could’ve “pumped the breaks” becuase the LIGHT TURNED”?
Needs a little work!
**UPDATE**
I received a response to my review….
Interesting how it does not address anything mentioned in regards to RUNNING RED LIGHTS AND BRAKING HARD! Only “when avoiding an accident.” If that’s how you wanna spin “braking abruptly” vs running a red light… your “tips” do not declare “avoid accidents at red lights. Please don’t run them. We know, geographically where lights are!”
Their response:
Dear Lily,
State Farm Mutual Automobile Insurance Company responded to your review of
"Thanks for your comment. We understand that sometimes it’s necessary to abruptly brake, like when you’re avoiding an accident. Braking and other events are noted in the app to highlight where there may have been opportunities for safer driving and share tips for how to improve driving behaviors. ~ State Farm iOS Team
I live “in town.” Our speed limits are set at 35mph and we have A LOT of lights close together. When I’m going 35mph, the light turns yellow and I KNOW I can stop in a reasonable amount of time- INCLUDING what this app calculates as “breaking hard,” you’d better BELIEVE IM GOING TO DO IT! How dumb that, geographically, the app/developers haven’t yet figured out … “hmm.. there’s a hard brake here, and there’s also a KNOWN LIGHT HERE.. î wonder if they could’ve “pumped the breaks” becuase the LIGHT TURNED”?
Needs a little work!
**UPDATE**
I received a response to my review….
Interesting how it does not address anything mentioned in regards to RUNNING RED LIGHTS AND BRAKING HARD! Only “when avoiding an accident.” If that’s how you wanna spin “braking abruptly” vs running a red light… your “tips” do not declare “avoid accidents at red lights. Please don’t run them. We know, geographically where lights are!”
Their response:
Dear Lily,
State Farm Mutual Automobile Insurance Company responded to your review of
"Thanks for your comment. We understand that sometimes it’s necessary to abruptly brake, like when you’re avoiding an accident. Braking and other events are noted in the app to highlight where there may have been opportunities for safer driving and share tips for how to improve driving behaviors. ~ State Farm iOS Team
Matt rate • Apr 18, 2026
The application shows your claim adjuster when you have issues, but there’s no great way of connecting with him. You call their automated number and you get stuck in a circle.
Wildwillie301 • Apr 17, 2026
Maybe it’s pilot error on my part but the DS&S needs to coordinate with iOS better.
On one hand when I set Location to Always my phone will quickly fuss saying it’s been running in background even if parked. If I change it to While Using then SF will fuss saying they aren’t receiving data.
It already can track braking etc. It shouldn’t be beyond developers capabilities to have it only run when the ignition is on. #callout
On one hand when I set Location to Always my phone will quickly fuss saying it’s been running in background even if parked. If I change it to While Using then SF will fuss saying they aren’t receiving data.
It already can track braking etc. It shouldn’t be beyond developers capabilities to have it only run when the ignition is on. #callout
learjetguynak • Apr 16, 2026
App still does not provide progression towards ordering a new beacon. Goes to white blank page.
Bishop1961 • Apr 16, 2026
Love! Love! Love! the automated process to schedule car to be towed!
new orleans Eve • Apr 16, 2026
Bad
Jydolphin • Apr 16, 2026
What happened to the feature of saving the insurance card to your Apple wallet?
Friendly Lady! • Apr 15, 2026
Submitted my auto claim online. Very easy and convenient.
david garitas • Apr 14, 2026
State Farm is experiencing significant backlash due to major underwriting losses—including a record
billion loss in 2022—leading to drastic rate hikes, claim denials, and a, as one Reddit user shared, perceived decline in service quality. Customers frequently report on Trustpilot and Reddit (1, 2) that the company is delaying, denying, or lowballing claims, causing it to be ranked poorly by advocacy groups.
billion loss in 2022—leading to drastic rate hikes, claim denials, and a, as one Reddit user shared, perceived decline in service quality. Customers frequently report on Trustpilot and Reddit (1, 2) that the company is delaying, denying, or lowballing claims, causing it to be ranked poorly by advocacy groups.
Mikiedogg • Apr 14, 2026
Never able to login to the mobile app. Constant issues. Always says login credentials failed or no internet. When I go on the website using the same device with the same login credentials, works without any problem. The app needs major updates.
2568907543 • Apr 13, 2026
This app drains my battery. It is constantly using my location which is causing my battery to drain
sondra1948 • Apr 12, 2026
I cannot get to my app. It is too confusing.
gamer1408 • Apr 11, 2026
Why do I need to “contact agent” to turn off auto pay? I don’t even recall enrolling in auto pay, and never received email that I did so.
Templarusa • Apr 11, 2026
App hits you on highway for going over 35 miles hr thinking your on a side rd .🙄
You get dinged if you accelerate onto highway no faster than same speed. There is no time to join traffic safely at thier limits.
This app is dangerous and hits you for bs stuff.
It’s a trap to charge extra.
You get dinged if you accelerate onto highway no faster than same speed. There is no time to join traffic safely at thier limits.
This app is dangerous and hits you for bs stuff.
It’s a trap to charge extra.
Sister Oli • Apr 10, 2026
The steady braking of the Save and Steady portion of the app leaves a lot to be desired .The few dings I have received for braking have rarely been hard braking .This portion of the app really needs work . I know I am not the only person with this opinion or experience .