SaaS Metrics
From the leader in corrections technology, Securus Mobile allows you to stay in touch, no matter the distance. With our industry-best application, you can connect with your incarcerated loved one, as well as send money for purchases like media and communications… all in just a few clicks, right from your phone or tablet.
Securus Mobile gives you the power to take video calls from your loved one, send and receive digital messages in real time, as well as manage your Securus account (with personal options like adding contacts, enabling notifications, balance alerts and autopay) in one convenient spot!
Please note: Services vary by location – please visit securustech.net for additional information, frequently asked questions and additional ways to support your loved one. From intake through release, Securus is always here to help.
The Securus Mobile App Offers:
• Prepaid Calling
• Video Calling
• Digital Messaging
• Photo, Video and eCard Sharing
• Securus Debit Incarcerated Account Deposits
• International Funding and Connections
• …and so much more.
Product Positioning & Context
Related Ecosystem & Alternatives
Discover adjacent products, open-source repositories, and developer tools sharing similar technical architecture.
Deep-Dive FAQs
What is Securus Mobile?
Securus Mobile is a digital product or tool described as: SECURUS TECHNOLOGIES LLC
Where did Securus Mobile originate?
Data for Securus Mobile was aggregated directly from the Apple App Store community ecosystem, representing raw developer and early-adopter sentiment.
When was Securus Mobile publicly launched?
The initial public indexing or launch date for Securus Mobile within our tracked developer communities was recorded on January 21, 2016.
How popular is Securus Mobile?
Securus Mobile has achieved measurable traction, logging over 29,760 reviews and facilitating 4 recorded discussions or engagements.
Which technical categories define Securus Mobile?
Based on metadata extraction, Securus Mobile is categorized under topics such as: Social Networking, Finance.
What are some commercial alternatives to Securus Mobile?
Our semantic intelligence engine identifies potential commercial alternatives in the SaaS space, such as Synopsule, which offers overlapping value propositions.
How does the creator describe Securus Mobile?
The original author or development team describes the product as follows: "From the leader in corrections technology, Securus Mobile allows you to stay in touch, no matter the distance. With our industry-best application, you can connect with your incarcerated loved one, ..."
Community Voice & Feedback
We are paying to deliver all messages as part of your service. As of right now, not all messages are going through. Please fix it or refund our money for my husband (cdc#g18832) and me.
For some reason, I can’t sign in. It won’t use my regular email address, which I never had to put it on there. It was always on there and now it won’t accept my password and it won’t let me change my password or anything it’s completely not working please help.
1 Star
I’ve been trying to add funds through Securus for days and the payment system still won’t work. I’ve tried multiple times, checked my payment information, and continue to get errors with no clear explanation or solution. I’ve been to my bank and nothing is wrong on my end.
The most frustrating part is that this isn’t a shopping app or a game—it’s a service people rely on to communicate with incarcerated loved ones. When the payment system fails, families are the ones who suffer.
Customer support has been unhelpful, and there seems to be no urgency to fix the issue. If you’re going to provide communication services that people depend on, the basic functions like processing payments should work reliably.
Very disappointing experience.
I’ve been trying to add funds through Securus for days and the payment system still won’t work. I’ve tried multiple times, checked my payment information, and continue to get errors with no clear explanation or solution. I’ve been to my bank and nothing is wrong on my end.
The most frustrating part is that this isn’t a shopping app or a game—it’s a service people rely on to communicate with incarcerated loved ones. When the payment system fails, families are the ones who suffer.
Customer support has been unhelpful, and there seems to be no urgency to fix the issue. If you’re going to provide communication services that people depend on, the basic functions like processing payments should work reliably.
Very disappointing experience.
CAN RARELY EVER ANSWER VIDEO CALLS WHEN IT WAS JUST WORKING FINE BEFORE THE UPDATE! PLEASE FIX THIS.
Since the last update. I can’t even log in to mine. Keeps telling me network issue but everything else works. The update made this app worse. Fix it please
My loved one is incarcerated, and this app won’t let you sign up with the advanced connect to add the facility, so you can be in contact with the inmate.
My loved one and I are having an hard time seeing each other after this stupid update
Nothing ever works on this stupid app, but it will allow you to spend your money
Since the new update I haven’t been able to talk to my loved one, an no one can seem to fix my issue an we video everyday but since the new update I haven’t been able to video him at all!!
With the new update i can not see on video visits it allows me to answer but nothing comes through !
Since the app update, I have been unable to use the app on my phone due to “system network error” this has been going on for weeks. I am still able to use the Securus website outside of the app.
I updated the app 3 days ago when it told me I had to update it to use it and now I can’t use it at all. For 3 days it has said, “network issue please try again). I’ve deleted and reinstalled. I’ve offloaded and reinstalled. I’ve tried all of Google’d suggestions and still nothing. Can we go back to a working app please? I will change my stars after I can get back in. And there’s no live person on the customer service number. I am starting to become frustrated.
The app was working perfectly before the last update. Since then, I haven’t been able to answer video calls because the answer option doesn’t appear. This has been very frustrating.
Maybe an update was completed. I’m experiencing issues to have access using the app. For the past three days, I am getting an error message when trying to log in.
Every time I try to get into this app, it's nothing but a problem. It absolutely sucks.
Discovery Source
Apple App Store Aggregated via automated community intelligence tracking.
Tech Stack Dependencies
No direct open-source NPM package mentions detected in the product documentation.
Media Tractions & Mentions
No mainstream media stories specifically mentioning this product name have been intercepted yet.
Deep Research & Science
No direct peer-reviewed scientific literature matched with this product's architecture.