Leaping AI

This is really impressive. The multithreaded campaigns are really interesting. Curious how you handle conversations that need a human to step in mid flow? 

the reactivation angle is the one that would worry me most honestly. an old lead who didn't buy could mean "not ready yet, try again later" or it could mean someone who told a rep months ago they weren't interested and that just never got logged properly. both look identical in a CRM as "no purchase, no explicit opt-out on file." if the campaign resurfaces someone who already said no once, even politely, that's a much worse experience than a missed call. how do you handle that gap between what's actually in the DNC list versus what a homeowner remembers telling someone on the phone six months ago?

@kevin_wu25 Congrats on the launch! You’ve deployed voice agents into messy, real-world workflows where conversations can span multiple calls and texts over several weeks. What surprised you most about where AI works well and where customers still clearly want a human?

congrats on the launch!

the multi-day part is what stands out to me too, but from a different angle than the consent/DNC thread below - a lead's situation can just change between calls. someone's roofing quote request from day 1 might be moot by day 5 because they already hired a competitor or got it patched themselves. does the agent pick up on that kind of signal mid-call and update the campaign, or is there a real risk of the agent sounding tone-deaf by following up on a problem the homeowner already solved elsewhere, which seems like it'd burn trust faster than a missed call ever would

Missed calls and slow speed-to-lead are massive pain for local service businesses, banks especially lol. Putting appointment scheduling and confirmations on autopilot with multi-day campaigns is a game-changer for trades. Congrats on the launch, goated!

Congrats on the launch! Multi-day AI campaigns are an interesting approach. How do you measure success across longer customer journeys compared to traditional outreach?

multi-day is the part that sounds small and is not. a campaign running for weeks means the agent's picture of a contact has to survive between sessions, and every stale field is a chance to say something that was true last tuesday.the thing i would want measured is the gap between "we placed the call" and "a human heard it". we work on an adjacent problem, confirming a form submission actually registered on someone else's system, and the honest version needed independent confirmation rather than our own send log. voicemail, a carrier drop, and someone who hung up in two seconds all look like a completed attempt from the sender's side.how are you counting those?

Good luck with the launch guys!

The "similar to HubSpot sequencing but for calls/texts" framing makes total sense, and the channel-agnostic DNC record (spoken stop = texted STOP) is the kind of detail most teams skip until it bites them. We deal with a version of this on the WhatsApp/email side, once someone's mid-conversation with our AI and a human needs to step in, we keep the same thread going so there's no "starting over" moment. Curious how the handoff feels on your end when a homeowner insists on a real person mid-call, does the human rep see the full call history instantly, or is there a summary step first?

Leaping has come so far from its first launch! What challenges did you have to solve to maintain context and memory across these channels?

That's interesting. When a homeowner insists on a real person, how does the handoff actually work?

Kevin, the multi-day campaign is the part I would stress test, and it is not the dialing. You covered opt in and STOP over SMS, which is more than most voice products say out loud. What I would check is the spoken revocation.If someone tells the agent on day 7 to stop calling, that counts even though it never touched your SMS keyword path, and it has to end the remaining calls and the texts. I work in a regulated space where consent is tracked per channel, and the failure always has the same shape: the person revokes on the channel in front of them and the sequence keeps running on the other one.Does a spoken stop write to the same DNC record as a texted STOP, and does it close the whole campaign or only the call leg?

The horizontal to home remodeling niche-down is a smart call, the physical-world trades are so underserved by voice AI. I work on the consumer side (daily check-in calls to aging parents), and the thing that quietly kills outbound for us is carrier spam labeling: even a wanted, friendly call gets flagged "Scam Likely" and never picked up. With 100+ parallel outbound calls, how are you handling number reputation and STIR/SHAKEN attestation so calls actually connect? Would love to hear what held up at scale.

Awesome product!