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The paradoxes of generative AI-enabled customer service: A guide for managers

116
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September 1, 2024
Published Date

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crossref.org › academic paper
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The paradoxes of generative AI-enabled customer service: A guide for managers

No description provided.

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Generative AI at Work

Abstract We study the staggered introduction of a generative AI–based conversational assistant using data from 5,172 customer-support agents. Access to AI assistance increases worker...

roipad.com › narrative analysis
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Generative-ai

Generative AI is a strategic imperative for major tech companies and is being adopted for business process optimization, but it faces increasing legal challenges concerning data scraping for model ...

roipad.com › narrative analysis
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Ambiguity

Generative AI is proving highly effective in automating financial services like debt collection, outperforming human agents. Simultaneously, major tech companies are implementing significant layoff...

crossref.org › academic paper
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Generative AI in international hotel marketing: impacts on employee creativity and performance

Purpose This study aims to explore how generative AI enhances employee creativity and performance in international hotel marketing. It applies an integrated technology–organizatio...

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What is the core focus of the research titled 'The paradoxes of generative AI-enabled customer service: A guide for managers'?

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Are there open-source GitHub repositories related to The paradoxes of generative AI-enabled customer service: A guide for managers?

Yes, open-source projects like nv-tlabs/Gamma-World (Implementation of Gamma-World: Generative Multi-Agent World Modeling Beyond Two Players) are actively building upon these concepts.

Which startups are commercializing the technology behind The paradoxes of generative AI-enabled customer service: A guide for managers?

Products like Mozart Studio 1.0 are bringing this to market. Their focus is: A Generative Audio Workstation with VSTs.

What other academic literature is closely related to 'The paradoxes of generative AI-enabled customer service: A guide for managers'?

Yes, highly correlated activity was mapped. An entry titled 'The paradoxes of generative AI-enabled customer service: A guide for managers' discusses this: No description provided.

Are there commercial applications of 'The paradoxes of generative AI-enabled customer service: A guide for managers' in market news publications?

Yes, highly correlated activity was mapped. An entry titled 'Generative-ai' discusses this: Generative AI is a strategic imperative for major tech companies and is being adopted for business process optimization, but it faces increasing le...

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Commercial Realization

Startups and Open Source tools heavily associated with the concepts explored in this paper.

  • GitHub
    nv-tlabs/Gamma-World
    Implementation of Gamma-World: Generative Multi-Agent World Modelin...
  • Product Hunt
    Mozart Studio 1.0
    A Generative Audio Workstation with VSTs
  • Product Hunt
    WX
    An experimental synth for playable generative sound

Associated Media Narrative