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Past, present and future of AI in marketing and knowledge management

51
Citations
December 15, 2025
Published Date

Research Abstract & Technology Focus

Purpose
This paper aims to explore the intersection of artificial intelligence (AI) and marketing within the context of knowledge management (KM). It investigates how AI technologies facilitate data-driven decision-making, enhance business communication, improve customer personalization, optimize marketing campaigns and boost overall marketing effectiveness.


Design/methodology/approach
This study uses a quantitative and systematic approach, integrating citation analysis, text mining and co-citation analysis to examine foundational research areas and the evolution of AI in marketing. This comprehensive analysis addresses the current gap in empirical investigations of AI’s influence on marketing and its future developments.


Findings
This study identifies three main perspectives that have shaped the foundation of AI in marketing: proxy, tool and ensemble views. It develops a managerially relevant conceptual framework that outlines future research directions and expands the boundaries of AI and marketing literature within the KM landscape.


Originality/value
This research proposes a conceptual model that integrates AI and marketing within the KM context, offering new research trajectories. This study provides a holistic view of how AI can enhance knowledge sharing, strategic planning and decision-making in marketing.
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Frequently Asked Questions (FAQ)

Curated market intelligence mapped to this research.

What is the core focus of the research titled 'Past, present and future of AI in marketing and knowledge management'?

This literature focuses on: Purpose This paper aims to explore the intersection of artificial intelligence (AI) and marketing within the context of knowledge management (KM). It investigates how AI technologies facilitate data-driven decision-making, enha...

Are there open-source GitHub repositories related to Past, present and future of AI in marketing and knowledge management?

Yes, open-source projects like LeoYeAI/openclaw-master-skills (🧠 Curated collection of 339+ best OpenClaw skills — weekly updated by MyClaw.ai from ClawHub, GitHub & community. AI, productivity, dev, marketing...) are actively building upon these concepts.

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Products like Gauge are bringing this to market. Their focus is: Your marketing agent for organic, paid, and AI search.

What other academic literature is closely related to 'Past, present and future of AI in marketing and knowledge management'?

Yes, highly correlated activity was mapped. An entry titled 'AI software for personalized marketing automation in SMEs: Enhancing customer experience and sales' discusses this: This review paper explores the role of AI software in personalized marketing automation and its impact on customer experience and sales in Small an...

Are there commercial applications of 'Past, present and future of AI in marketing and knowledge management' in market news publications?

Yes, highly correlated activity was mapped. An entry titled 'Knowledge Management' discusses this: AI is transforming knowledge management with new tools like mindvault-ai and braindump-ai offering unified search, graph, and wiki capabilities. Wh...

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Commercial Realization

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