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Impact of the Quality of Financial and Banking Applications Used on Smartphone on the Customer Satisfaction of Jordanian Islamic Bank

100
Citations
December 7, 2024
Published Date

Research Abstract & Technology Focus

This study aimed to identify the impact of the quality of financial and banking applications through the dimensions of (information security, trust, privacy) used on smartphones on the satisfaction of Jordanian Islamic bank customers. The researcher employed a descriptive-analytical approach in constructing the study. The study population consisted of all customers of Jordanian Islamic banks. The researcher developed a research tool (a questionnaire) to align with the study’s dimensions. A random sample of Islamic bank customers was selected, and the research tool was distributed to them electronically. The researcher was able to obtain responses from 249 participants. One of the key findings of the study was that there is a high level of usage of financial and banking applications on smartphones in Islamic banks. Among the dimensions, “privacy” ranked the highest in importance based on the participants’ responses. The results also revealed a significant impact of the quality of financial and banking applications used on smartphones, through the dimensions of (information security, trust, and privacy), at a significance level of (α ≤ 0.05) on the satisfaction of Jordanian Islamic bank customers. Among the key recommendations was the need for greater focus on quality factors related to financial and banking applications by emphasizing the dimensions of information security, trust, privacy, and data protection due to their significant role and impact on customers using these applications. Additionally, there is a potential for further research and studies on the factors affecting the quality of financial and banking applications on smartphones for electronic banking services offered to customers.
impact quality financial banking applications smartphone
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crossref.org › academic paper
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Impact of the Quality of Financial and Banking Applications Used on Smartphone on the Customer Satisfaction of Jordanian Islamic Bank

This study aimed to identify the impact of the quality of financial and banking applications through the dimensions of (information security, trust, privacy) used on smartphones on the satisfaction...
apps.apple.com › user review
0%

Not bad but

The app doesn’t keep up with my location. Everytime I have to update it manually. Sometimes 2-3 times a day. Qibla works interesting showing different directions every day. On premium subscription ...
crossref.org › academic paper
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Financial data modeling: an analysis of factors influencing big data analytics-driven financial decision quality

Purpose Financial firms are looking for better ways to harness the power of data analytics to improve their decision quality in the financial modeling era. This study aims to explore key factors in...
apps.apple.com › user review
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Money Hungry Ad Filled Nonsense

^ Lowkey fell off so hard. Used to be #1 app back then, now it’s just milking its user base to get as much money as possible through these stupid ads. Please switch to Salam and delete this nonsens...
apps.apple.com › user review
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fake qibla

i was literally in mecca and this trash compass was facing the opposite direction. this app is completely overloaded with ads and false information. everyone should delete this.

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What is the core focus of the research titled 'Impact of the Quality of Financial and Banking Applications Used on Smartphone on the Customer Satisfaction of Jordanian Islamic Bank'?

This literature focuses on: This study aimed to identify the impact of the quality of financial and banking applications through the dimensions of (information security, trust, privacy) used on smartphones on the satisfaction of Jordanian Islamic bank customers. The research...

Are there open-source GitHub repositories related to Impact of the Quality of Financial and Banking Applications Used on Smartphone on the Customer Satisfaction of Jordanian Islamic Bank?

Yes, open-source projects like k2-fsa/OmniVoice (High-Quality Voice Cloning TTS for 600+ Languages) are actively building upon these concepts.

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Products like Perplexity Finance are bringing this to market. Their focus is: See your full financial life, bank to brokerage in one place.

What other academic literature is closely related to 'Impact of the Quality of Financial and Banking Applications Used on Smartphone on the Customer Satisfaction of Jordanian Islamic Bank'?

Yes, highly correlated activity was mapped. An entry titled 'Impact of the Quality of Financial and Banking Applications Used on Smartphone on the Customer Satisfaction of Jordanian Islamic Bank' discusses this: This study aimed to identify the impact of the quality of financial and banking applications through the dimensions of (information security, trust...

Are there any mobile apps on the App Store related to 'Impact of the Quality of Financial and Banking Applications Used on Smartphone on the Customer Satisfaction of Jordanian Islamic Bank'?

Yes, highly correlated activity was mapped. An entry titled 'Not bad but' discusses this: The app doesn’t keep up with my location. Everytime I have to update it manually. Sometimes 2-3 times a day. Qibla works interesting showing differ...

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